Build complete claim files without chasing homeowners
Send each homeowner one private link for the claim: declarations page, claim number, damage photos and video, your signed work authorization and the adjuster's estimate. Every upload is checked as it arrives, so your claim file is ready when the adjuster calls.
Insurance claim file
What your customer sees
Declarations page, claim number, damage photos, signed work authorization and the adjuster's estimate, in one complete file.
- Homeowner's name on the policy
- Claim number provided
- Authorization signed
Deleted after the job is closed
Insurance claim file
Customer checklist
Declarations page
Deductible $2,500 · policy current
- !
Damage photos · roof
8 photos · 2 too blurry. Retake?
Work authorization
Signed by homeowner
Adjuster estimate
After the inspection
Why collecting is hard
Claim paperwork stalls jobs
Work cannot start, or supplements cannot move, until you have the declarations page, claim number and adjuster estimate. Homeowners rarely know where to find them.
Photos that do not support the claim
Blurry shots, missing angles and no wide view of the property make it harder to document damage and defend a scope.
Mortgage company checks hold up payment
When an insurance check is made out to both the homeowner and the lender, the endorsement process needs its own paperwork and follow-up.
What you can collect
Start from a ready-made checklist and adjust it. Each item can have its own rules, examples and forms.
- Declarations page
- Checked for the homeowner's name and a current policy period. Deductible is easy to read at a glance.
- Claim number and carrier
- Collected as text and choice questions so you get them in a consistent format every time.
- Damage photos
- Set a minimum count with example photos for wide shots and close-ups. Dark or blurry photos are flagged.
- Damage video
- A short walkthrough of interior water damage or the roofline, uploaded straight from the phone.
- Signed work authorization
- Attach your own PDF. Homeowners fill it in and sign with a drawn signature, and the file is checked for a signature.
- Adjuster estimate
- Every page required, so the full scope and line items arrive together.
- Mortgage company endorsement
- Lender name, loan number and any forms the lender requires, collected when a check is co-payable.
- Date of loss
- A date question, so the storm or incident date is recorded the same way on every file.
The AI agent does the chasing
The AI collection agent emails the homeowner their link, explains where to find the declarations page, and paces reminders around the adjuster appointment. Homeowners can reply with the estimate attached and it lands in the right item. After submission it follows up on the adjuster estimate or endorsement, and hands off to your office when a homeowner has a question about the claim itself.
Frequently asked questions
- Can homeowners upload photos and video from their phone?
- Yes. The link works in any phone browser with no app or account. Photos and video upload directly from the camera roll.
- Can I use my own work authorization or contract?
- Yes. Attach your PDF, Word or Excel form. Fillable PDFs are completed and signed online with a drawn signature.
- Can I give homeowners a QR code on site?
- Yes. Each request has a QR code you can show on your phone or print on a door hanger or leave-behind.
- Does Tangentflow talk to the insurance company?
- No. It collects documents from the homeowner. You decide what to send to the carrier or adjuster.
- Where do completed claim files go?
- Download a ZIP, send files to Google Drive, or post them to your job system with a webhook.